Get help for stress, anxiety, depression, trauma or addiction from a compassionate counselor.

ECU Health Employee Assistance Program (EAP) professionals will offer guidance and resources for coping more effectively with a variety of personal- and work-related challenges. Services include assessment, referral services and ​short-term counseling.

EAP providers are licensed with a minimum of a master’s degree in Social Work, Marriage and Family Therapy, or Counseling. Some also are Certified Employee Assistance Professionals.

Our Services Are…


Find free, confidential help for the overwhelming challenges of life, whether at home or work or both.

No cost

You or benefit-eligible members of your family can receive up to six no-cost visits per issue, per 12 months.


EAP offers easy access to counselors near your place of employment or residence.


Your spouse and children under the age of 26 are eligible for services.

Hours of Operation

Typical counseling hours are Monday through Friday, 8:30 a.m. to 4 p.m. Special arrangements may be made for later appointments. Emergency consultative services are available after hours.

To schedule a confidential appointment, call 252-847-HELP (4357) or toll-free at 1-877-843-7207.

Common Issues Discussed Include:

  • Depression
  • Anxiety
  • Stress
  • Work stress
  • Relationship challenges

Virtual Counseling

Virtual counseling is provided for employees and benefit-eligible family members, making it easier to access counseling services from anywhere in the state of North Carolina. You only need a computer, smartphone or tablet with a webcam. Call us today to see if virtual counseling is a good option for you.

To schedule a virtual counseling appointment, call our single point of access number: 252-847-4357

Virtual Counseling FAQs

Virtual Counseling is currently only available with the counselors in the Greenville EAP office.

Yes! Those who would like to receive consultation regarding employee referrals may utilize virtual appointments.

Virtual consultation counseling is accessible through smartphones, tablets or computers with webcams.

Generally, counseling is available 8 a.m. to 5 p.m. Monday-Friday. If you have a request outside of these hours, please contact our office at 252-847-4357 and we will do our best to accommodate your schedule.

The forms can be completed on your device (computer, tablet or phone) and emailed or faxed to our office.

Clients can access virtual counseling from anywhere within the state of North Carolina.

Location must have adequate internet speed. If you are able to stream videos (i.e. Netflix, Hulu, YouTube, etc.), your internet connection will be adequate for virtual counseling.

  • Routine, non-emergent counseling needs
  • Relationship/Couples counseling if all participants are in the same location.
  • Busy work schedule/no time to leave the office
  • Long distance between home/work & the counseling office
  • Transportation issues
  • Lack of childcare
  • Chronic illness/injury that makes leaving home difficult

EAP does not provide counseling for anger management, specialized treatment needs, current or future court related issues or long term counseling, diagnosis or medication needs.

To access these no cost and confidential services,
please call 252-847-HELP (4357) or toll-free 1-877-843-7207