Find assistance meeting your financial obligations for medical services at Vidant Health (ECU Health).

At Vidant Health (ECU Health), we are committed to providing quality health care to everyone who seeks our services. We realize that health care is costly and may present a financial hardship to you and your family.

Please contact us with questions regarding financial assistance options.

Vidant (ECU Health) Patients:
Call 252-847-4472 or toll free at 1-800-788-4473, Monday through Friday, 8:30 a.m. to 5 p.m.

Vidant North Hospital (ECU Health North Hospital) Patients (For dates of service prior to June 8, 2021):
Call 252-535-8678 Monday through Friday, 8:30 a.m. to 5 p.m.

Plain Language Summaries

Our Plain Language Summaries provide more information about financial assistance policies. Please use the links below to read these documents or to access a copy of our financial assistance application.

Medically Indigent Assistance

Patients who incur catastrophic medical care bills may receive medically indigent assistance on balances over $5,000 and income over two hundred percent of the federal poverty guideline.

Collections Policies

Vidant Health (ECU Health) facilities are private, not-for-profit entities that treat all patients regardless of ability to pay. However, we also recognize that in order to continue providing medical services to the region, we must pursue collections for unresolved balances on patient bills.

Eligibility for Medicaid or Other Government Assistance

Our financial counselors can assist you in determining if you qualify for Medicaid and in applying for other government-assisted programs. Department of Social Services employees are on-site at some Vidant Health (ECU Health) facilities, and our financial counselors are available upon request during or following the time you receive care.

Eligibility for Charity Care

Vidant Health (ECU Health) offers charity care to our patients who are unable to pay due to financial hardships. We may require supporting documents including tax returns, pay stubs, Social Security award letters and other financial information. Patients may qualify for one hundred percent assistance based on the following key criteria:

  • Income below two hundred percent of the federal poverty guidelines based on family size.
  • Limited assets and no real property other than immediate dwelling.
  • Amounts owed to Vidant (ECU Health).
  • Type of services received (some elective procedures are not eligible, including cosmetic).

Financial Assistance Application

If you wish to apply for financial assistance from Vidant (ECU Health), please follow these steps.

Obtain a copy of the Financial Assistance Application.

Call the Central Business Office at 252-847-4472, or toll-free 800-788-4473, Monday through Friday, 8:30 a.m. – 5 p.m.

Pick up a copy at:
Vidant Health (ECU Health) Central Business Office
Financial Services Building
1950 Venture Tower Drive
Greenville, NC 27835

Return the completed application.

Mail the application to the address provided in the steps above. The address is also printed on the application form.

Call the Central Business Office at 252-847-4472, or toll-free 800-788-4473, Monday through Friday, 8:30 a.m. – 5 p.m., to make arrangements to fax or email the application.

Receive approval or denial for financial assistance.

A letter of approval or denial will be mailed to the individual’s address on file upon completion of review of the application and other submitted documents. If the application for assistance is denied, a detailed explanation will be included with the letter.

Vidant North Hospital (ECU Health North Hospital) Financial Assistance

(For dates of service prior to June 8, 2021)

Our Medical Financial Assistance Program includes finding alternative programs that may pay for services, offering monthly payment arrangements and writing off approved charges. It also provides for the review and validation of financial information provided by the applicant to determine if guidelines are met.

Medical Financial Assistance Program Downloads: