At ECU Health, you and your loved ones are always our first priority.

ECU Health is a mission-driven health care system with nine hospitals and more than 100 clinics and practices. Our mission — to improve the health and well-being of eastern North Carolina — is in action every day through the services we provide within our facilities and out in the communities we serve.

ECU Health’s vision is to become the national model for rural health and wellness by creating a premier, trusted health care delivery and education system. As we move forward and focus on our goals, your experience — the experience of patients and families we serve — is our top priority.

At ECU Health, your care team works to ensure you receive the most appropriate care close to home and helps guide you to and through ECU Health resources across the region.

Preparing for Your Stay

Whether you are preparing for a visit to one of our physician offices, for an outpatient procedure, or for an inpatient stay at one of ECU Health’s hospitals, we want to help you prepare and know what to expect.

MyChart

MyChart provides easy, secure access to your own health records. Your MyChart account makes it easy for you and your care team to review important health information, view lab results, request appointments, send a message to your doctor, and much more.

Request Medical Records

To ensure coordinated quality care, medical information is often exchanged between health care professionals. This includes sending records to specialists, emergency departments, other hospitals, and more — with your request and authorization.

Partnering with You

ECU Health invites you to tell us how to best support your care needs. The Tell Us Now telephone line is available to address your concerns and receive your feedback. We offer pastoral care services, and we host patient and family advisory councils.

Your Bill

Understanding your bill for health care services can be challenging. Here, you’ll find guidance to help you understand charges and the bill itself. Frequently asked questions and a glossary of terms will help you navigate the billing.

Your Health Insurance

ECU Health facilities and providers accept and contract with most major insurance plans, including most commercial insurance companies and some Medicare Advantage plans.

ECU Health SMS Terms and Conditions

When you sign up for text messages from ECU Health, you are signing up to receive text messages related to your relationship with ECU Health, including updates related to your visits, ECU Health MyChart account, one-time passcode, billing notifications, prescription reminders, and care management.

You can opt-out of SMS messages by texting STOP to respective short code. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the short code you opted out from. If you want to join again, sign up using ECU Health MyChart or text HELP to the short code for instructions.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 252-847-8355 or via email [email protected].

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary.

Read more in our Notice of Privacy Practices. Contact us at by phone at 252-847-8355 or via email at [email protected].