Visiting loved ones at ECU Health.

Thank you for trusting ECU Health to care for you and your loved ones. The safety of our patients, visitors and team members is our top priority.

We are taking steps to ensure the safety of all patients, team members and visitors. ECU Health remains vigilant with its screening process for all visitors, entry requirements and safe visitation guidelines by department. ECU Health continues to closely track local data and will adjust visitation restrictions accordingly. Masks are highly encouraged for healthy visitors and patients at all ECU Health facilities. Masks are required for those who feel sick, have a recent exposure to illness, or have these symptoms: fever, cough or runny nose. Patients may request their direct care team to wear a mask while providing direct care.

In following the Americans with Disabilities Act guidelines, visitors who need assistance due to a disability may have an additional individual with them when visiting a loved one in an ECU Health facility to help navigate the current visitor guidelines.

Community members with questions about ECU Health’s visitation guidelines are encouraged to call our Tell Us Now team at 252-847-8355. If a team member is not immediately available, please leave a message and your call will be returned within 24 hours.

Visitor Check in

ECU Health is using technology to help improve the visitor experience while continuing to reduce the risks associated with infectious viruses. This process – in place at all ECU Health hospitals – can be completed in person at kiosks located at main entry points.

Infection Prevention Practices

Current Visitor Restrictions

ECU Health is committed to providing a healing environment where everyone is valued and included. To support safe visitation, effective Oct. 16, 2023, ECU Health hospitals have established daily visiting hours of 6 a.m. to 9 p.m. during which lobbies will be open to visitors. Please click here to view specific guidelines on hospital units.

We believe in treating each other with respect. We do not tolerate aggressive behavior of any kind. Aggressive behavior is more than physical assault. It may also take the form of the following:

  • Verbal harassment
  • Abusive or sexual language
  • Inappropriate comments, gestures, or physical contact
  • Bullying or threats

Exhibiting the above will result in removal from the facility.

ECU Health strongly encourages visitors to consider virtual visitation options such as FaceTime and phone calls. Assistance with virtual visits, including iPads for patients without the necessary technology, is available on request. Virtual visitation is the safest way to stay connected with a loved one.

Patients should limit their belongings to a few key items. Please refer to the below tips to ensure you or your loved one has what they need in the event of a hospital stay:

  • Bring your phone, tablet or other electronic device to connect with family members
  • Limit clothing to clean undergarments and one outfit for discharge
  • Wear or pack non-slip shoes