Windsor, N.C. – ECU Health Bertie Hospital is proud to announce it has earned an overall hospital quality five-star rating for 2025 from the Centers for Medicare & Medicaid Services (CMS). This recognition places the hospital among the top-performing facilities nationwide and highlights its commitment to delivering compassionate, high-quality care to the communities of eastern North Carolina.
“This five-star rating is a reflection of the exceptional care our team provides every day,” said Brian Harvill, president of ECU Health Bertie Hospital. “This recognition is a testament to our strategic focus on patient-centered care and the connection we share with the community we serve. I am incredibly proud of our team here at ECU Health Bertie Hospital and grateful for the trust our patients place in us.”
The CMS Five-Star Quality Rating System evaluates hospitals based on mortality, safety, readmission, patient experience and timely, effective care.
Ratings are calculated using data hospitals report through several CMS programs and only include measures for which data are available. A rigorous seven-step methodology is used to standardize scores, group measures and assign star ratings based on performance within peer groups. ECU Health Bertie Hospital’s five-star rating reflects its excellence across these measures and its commitment to delivering high-quality, patient-centered care.
“The experience of patients and families is at the heart of safe, highly reliable, human-centered rural health care,” said Dr. Niti Armistead, chief quality and clinical officer, ECU Health. “This CMS five-star patient experience rating at ECU Health Bertie Hospital signifies to us that our patients trust and value our care. It is the result of an intentional focus on creating truly exceptional loving experiences for our patients and their families, and I could not be prouder of the ECU Health Bertie Hospital team.”
ECU Health Bertie Hospital was also recently named one of the top 20 Critical Access Hospitals in the nation for patient satisfaction. A Critical Access Hospital is a classification assigned by CMS to qualifying rural hospitals across the United States. These facilities play a crucial role in enhancing health care accessibility for rural communities by delivering essential medical services and receiving cost-based reimbursement for Medicare-covered treatments.