Edenton, NC – ECU Health Chowan Hospital has been nationally recognized for excellence in patient experience, earning the second spot on PEP Health’s 2026 US Hospital Rankings. This recognition places ECU Health Chowan Hospital among the top-performing hospitals in the country, based on real-time feedback from patients and families.
“Being recognized as one of the top hospitals in the country for patient experience is a tremendous honor,” said Brian Harvill, president of ECU Health Chowan Hospital. “This achievement reflects the compassion, dedication and professionalism of our entire team. We are proud to serve our community and remain committed to delivering excellent care.”
PEP Health’s rankings are based on tens of millions of unsolicited online comments posted between Sept. 1, 2024, and Aug. 31, 2025, across public review sites, forums and social media. Using an AI-powered platform, PEP Health analyzes and validates patient sentiment to provide a transparent, unbiased view of how care is experienced across the country. To be eligible, hospitals must have received at least 365 unsolicited comments and consistently high scores across seven domains of patient-centered care, including: Fast Access, Effective Treatment, Emotional Support, Communication & Involvement, Continuity of Care, Attention to Physical & Environmental Needs and Billing & Administration.
“Patient experience is a powerful reflection of values in action, and this recognition from PEP Health affirms the importance of listening to our patients and continuously improving based on their insights,” said Dr. Julie Kennedy Oehlert, chief experience officer at ECU Health. “Being recognized nationally for excellence across multiple elements of people-centered care affirms from our patients that we are providing safe, healing environments. I am grateful for our teams and this recognition is validation of the ECU Health team’s commitment to improving the health and well-being of eastern North Carolina.”
According to PEP Health, hospitals that prioritize patient experience see improved clinical outcomes, stronger financial performance and enhanced health equity. Last year, ECU Health Medical Center recognized as leader in patient experience for second consecutive year by PEP Health. To ensure fairness and representation, only the top-performing hospital per health system is featured. Positive experiences also influence CMS Star Ratings and play a key role in attracting and retaining patients.