From health insurance information to patient safety, find it all here.
Beyond the essential medical information you need to prepare for surgery, we have assembled numerous resources to help you with health insurance questions, financial assistance, advance directives, answers to information we know people are most curious about.
Improving Care and Patient Safety
Our team makes every effort to ensure a safe and comfortable visit for you and your family. If you have questions, concerns or compliments about care, service or safety, we encourage you to share feedback with your health care team during your visit. If your concern is not sufficiently addressed, please call or write:
Stephen W. Tripp, RPh, President ECU Health SurgiCenter LLC 102 Bethesda Drive Greenville, NC 27834
You may also call the Joint Commission Hotline at 1-800-994-6610, 24 hours a day, 7 days a week. Team members are available to answer calls Monday through Friday from 9:30 a.m. until 6 p.m. (EST).
We provide interpreter services to ensure all patients and their families can effectively communicate with team members. Interpreters are available face-to-face, by telephone or by video. This service is free of charge.
We encourage you to use the professional interpreter resources at ECU Health SurgiCenter instead of relying on family and friends for translation. All of our interpreters are trained in the medical environment, and conversations between patient and team will be kept strictly confidential.
Please call our Patient Care Services team at 252-847-4625 for more information.
Important Things to Know About Advance Directives
If you are 18 or older and have the capacity to make and communicate health care decisions, you have the right to make decisions about your medical/mental health treatment. You should talk to your doctor or other health care provider about any treatment or procedure so that you understand what will be done and why. You have the right to say yes or no to treatments recommended by your doctor or mental health care provider.
If you want to control decisions about your health/mental health care even if you become unable to make or express them yourself, you will need an advance directive.
Our Policy On Advance Directives
An advance directive outlines your directives about your health/mental health care should you lose the ability to make decisions for yourself. North Carolina has three ways for you to make a formal advance directive: a living will, Health Care Power of Attorney, and Advance Instruction for Mental Health Treatment.
ECU Health SurgiCenter honors the Health Care Power of Attorney (HCPOA). To ensure the usage of HCPOA, you need to provide a copy on the day of your visit. It will be placed in your medical record. Advance directive forms may also be obtained from the SurgiCenter prior to your procedure.
ECU Health SurgiCenter does not honor living wills or Do Not Resuscitate (DNR) requests. However, if a patient is transferred to ECU Health Medical Center, such documents will accompany the patient and become part of the medical record. The SurgiCenter does not honor an Advance Instruction for Mental Health Treatment (AIMHT) since mental health is not treated at our facility.
If you have questions or need assistance, call 252-847-7700 and ask for an admissions counselor.
Resources for Patients and Visitors with Disabilities
We adhere to the guidelines outlined in the American Disabilities Act (ADA) and take seriously the imperative to support patients and visitors with disabilities. We want to ensure patients with disabilities have access to our services and facilities. If you need any type of assistance, or if you have questions about our services for people with disabilities, contact the ECU Health SurgiCenter at 252-847-7700. Our team can arrange for special equipment, services and additional assistance.
If you have questions, concerns, complaints or inquiries about the ADA, please contact ECU Health’s dedicated ADA Coordinator:
ADA Coordinator Phone: 252-847-0125
Email: [email protected]
ECU Health SurgiCenter does not discriminate on the basis of disability in admission to, access to, or operations of its programs, services or activities.
The SurgiCenter does not discriminate on the basis of disability, race, gender, age, color, national origin or religion in its hiring or employment practices.
At ECU Health, we are committed to providing quality health care to everyone who seeks our services. We realize that health care is costly and may be a financial hardship to patients and their families.
Eligibility for Medicaid or Other Government Assistance
ECU Health provides financial counselors who can assist you with determining if you qualify for Medicaid and in applying for other government-assisted programs. Department of Social Services employees are on site at some ECU Health facilities, and our financial counselors are available upon request during or following the time you receive care.
Medically Indigent Assistance
Patients who have catastrophic medical care bills with income under 200 percent of the federal poverty guideline may receive medically indigent assistance on balances over $5,000.
Medically Indigent Assistance
Please contact us if you have any questions regarding financial assistance. Call 252-847-4472 or toll free at 1-800-788-4473, Monday through Friday, 8:30 a.m. to 5 p.m (EST). Plain Language Summaries:
Eligibility for Charity Care
ECU Health offers charity care to our patients who are unable to pay due to financial hardships. We may require supporting documents including tax returns, pay stubs, Social Security award letters, and other financial information. Patients will qualify for 100 percent assistance based on the following key criteria:
- Income below 200 percent of the federal poverty guidelines based on family size
- Limited assets and no real property ownership other than immediate dwelling
- Amounts owed to ECU Health
- Type of service received (some elective procedures are not eligible, including cosmetic)
To view our Charity Policy, click here.