Valorie Nelson, HIMS operations specialist, joined what was then Pitt County Memorial Hospital in 1981 as a high school student. While her first job was as a volunteer, she has made a few career shifts along the way.
“You could say the hospital and I have grown up together,” she said. “After being a candy striper, I worked in dietary for a while, but I wanted to do more.”
A turning point
Nelson said the support of Dr. Murray Merner, who worked in behavioral health, started her on a new path.
“He gave me this test with abstract questions, and at the end it told you about your strengths and your weaknesses, and it listed some recommended occupations. Dr. Merner said I wasn’t challenged enough and that test helped guide me in a positive direction.”
At that time, Nelson said the hospital offered free classes on-site for team members to progress in their careers.
“You could complete your GED,” she explained. “And they had other classes like basic medical terminology or anatomy and physiology. They weren’t for college credit, but they helped team members excel in the hospital. I took as many as I could, and I did well.”
One of the instructors happened to be a medical records manager, who approached Nelson about a job.
“She asked me what I planned to do after taking the classes, and then offered me a position in medical records,” she said. “I tried to be calm but I was so excited. I knew I wanted a change and I dove in.”
Nelson said she’s had great colleagues and leadership, and she has found her work to remain challenging and interesting.
“Time has a way of going by so quickly, but I’ve been able to advance my career. You have to know that systems are always evolving, and you have to evolve with them,” she said. “Every time I’ve seen an opportunity, I’ve taken it – no one will give it to you. You have to seek it out.”
“When I joined medical records, I didn’t know how to operate the computer,” Nelson continued. “Someone had to show me. From there, I just leaned into it. As systems changed, IS sent a manual and I’d sit down and read it. Then I’d take out a pen and paper and simplify it, creating my own breadcrumbs. You have to be flexible and learn because otherwise you can’t get the work done.”
Looking ahead
Although she recognizes that 45 years is a milestone anniversary, retirement isn’t in Nelson’s immediate future.
“I enjoy what I do – that’s why I’ve been here so long,” she said. “There’s a lot of opportunity in Greenville, but I’ve never found anything that makes me want to leave. I’m proud of what I’ve accomplished and I’m grateful. I don’t take my job for granted.”
She does, however, plan to travel.
“I went to Las Vegas recently, and my favorite place to go is the Dominican Republic,” she shared. “My goal is to get to Europe and see the Eiffel Tower and go to Rome.”
For those just starting their careers at ECU Health, Valorie had some advice.
“It’s our job to bring the light. Don’t come to work expecting others to make you have a good day,” she said.
“Have an open mind,” she added. “You never know what you might learn or who you might meet who will change your life. It’s a life changing place.”