Eastern North Carolinians know all too well the devastation that accompanies major hurricanes. When Hurricane Helene hit our neighbors to the west, ECU Health and Eastern Healthcare Preparedness Coalition (EHPC) team members did not hesitate to answer the call. Since Friday, these specialized team members have been providing ongoing support to hospitals and health care facilities as they work to ensure patients can be safely cared for in the fallout of the catastrophic storm.
“Our folks are great. As soon as this happened, our disaster preparedness group started putting together what we have, how can we help and how we can get there,” said ECU Health Chief Operating Officer Brian Floyd. “One of the things I love about ECU Health is we are filled with people who just care. I could not be more proud of the collective response from our team members, including those who went as part of our organizational response, and those who are helping donate to recovery efforts.”
Across western North Carolina, more than 20 hospitals were impacted by the storm and thousands of people left devastated. Some are without water and power and others are in various phases of assessment and stabilizing operations. Beyond facility issues, hazards rendered the roads dangerous and, in some cases, unable to be used at all.
Through our EHPC, ECU Health is closely aligned with NC Emergency Management for daily coordination of hospital and patient care needs. In one example, the team directly supported the evacuation of 23 residents in a care facility and help relocated the individuals to a safer location using the Medical Ambulance Bus.
Stephanie Seals, disaster services specialist with EHPC, was among the first group of team members to deploy to western North Carolina. Within 24 hours, the team “pre-deployed” to the area carrying supplies, the ambulance bus and experts to help. The ECU Health team was among the first to arrive in the region in the early hours after the storm moved through.
Shortly after she arrived on-site in western North Carolina, Seals was tasked with an important job by the state: directing the Statewide Patient Coordination Team support cell. This support cell – which is vitally important given the outages impacting connectivity at hospitals and health care facilities – brings all transfer centers together to help expedite critical care transports out of the western part of the state and to safer locations.
Many transfers from impacted hospitals to new locations have required assistance from the Statewide Patient Coordination Team support cell. This process involves assessing patient needs, working to find capacity at a new facility and helping to arrange critical care transport.
“It’s hard to overstate the importance of this work, especially during a disaster that impacts critical communication services that care teams and patients rely on,” said Seals. “It takes tremendous coordination to ensure we can get patients safely transferred to a facility that has availability to care for them. In some cases, we’re receiving phone calls from people huddled in the corner of the hospitals because that’s the only place they can get service for a few moments. From there, we take that information to help arrange the necessary transport services.”
Should patients need to be transferred as far east as ECU Health, the system stands ready to serve patients and families from western North Carolina. In the meantime, as recovery efforts continue, ECU Health and EHPC are continuing to do their part to support those impacted by the devastation of the storm in whatever way they can.
“ECU Health is deeply involved and fully aware of what’s going on and is staying connected in the work, and we need to remember this is not a short-term turnaround,” said Floyd. “This issue is going to take a long time for them to get to some form of stability. But we’re here to help and committed to doing what we can to support those impacted.”
Healthy snacks, well-being resources, a mindful walking trail and more were all on display at ECU Health Medical Center’s new Resident Well-Being Zone as part of a recent pop-up event hosted by ECU Health’s Well-Being team.
Resident physicians from across the Medical Center were invited to the pop-up event as a way of showcasing the new space, intentionally designed to support their well-being as they continue in their journey in medical education.
The pop-up event, according to Dr. Christina Bowen, ECU Health’s chief well-being officer, is an important way of ensuring residents are aware of the resources available to them at ECU Health.
“We are thrilled to have a resident well-being zone and to be able to offer something unique and purposeful to our resident physicians, who play such an important role here at ECU Health Medical Center,” said Dr. Christina Bowen, Chief Well-being officer at ECU Health. “The pop-up events are a fun way to get our resident physicians engaged in well-being and mindfulness which we know will benefit them during their time here at ECU Health. Our team is excited to be able to host well-being events throughout the year.”
Located on the sixth floor of the Eddie and Jo Allison Smith Cancer Center at ECU Health Medical Center, the Resident Well-Being Zone officially opened in August after years of thoughtful design and funding provided by the ECU Health Foundation. The space is filled with all the essentials a resident may need: exercise equipment, charting space, healthy snacks, coffee, even a ping-pong table and more.
Dr. Cole Carter, a fourth-year physical medicine and rehabilitation resident, said the pop-up event and the space itself have proven to be a welcome asset in the resident experience at ECU Health.
“I think it’s great,” Dr. Carter said, noting that his favorite part of the space is the ping-pong table. “It’s a great place to check out when you need a break from the busy schedule. You can get a great view of Greenville and just take time to relax. I try to come up here once a month or so. This is a great asset for our residents and for those who may be looking for a residency program.”
Dr. Mary Catherine Turner, interim associate dean of Graduate Medical Education, understands first-hand the value of a Resident Well-Being Zone. She said she was fortunate to have one during her time as a resident physician, and it helped her take a break, refresh her mind and get re-engaged in the mission-driven work of providing high-quality health care. Now, she is excited that current and future resident physicians get to experience a similar benefit as they care for patients and continue to learn at one of the busiest academic medical centers in the nation.
“A space like this is important for residents,” Dr. Turner said. “Residents need a place where they can go and disconnect from their work for a little bit and reconnect with themselves. And importantly this is a place where residents can congregate together. I think there’s a lot that can be said for building a community, and this allows them the space to do that.”
As ECU Health continues in its journey toward leading positive changes in support of the health and well-being in the communities it proudly serves, its impact can be seen – and tasted – in the health system’s nine hospital cafeterias where Food and Nutrition team members create delicious and healthy food options for patients and visitors.
With a focus on plant-forward meals that support health, well-being and a healing experience, the Food and Nutrition team has been instrumental in ECU Health’s team member and community-focused Blue Zones initiatives, which recently won the North Carolina Hospital Association’s 2024 Highsmith Award for Innovation.
The four Blue Zones initiatives implemented by ECU Health include the Team Member Blue Zones Challenge, Plant-Forward Meals for patients and team members, Wellness Center Blue Zones, and targeted initiatives in Bertie, Chowan and Dare County. ECU Health is prioritizing the community and engaging in partnerships with local foodbanks and churches to spread the word of the initiative – and make sure the community knows that healthy, plant-forward food is not only nutrient-dense, but also delicious.
None of it would be possible without the expertise of the Food and Nutrition team. With nearly 300 Food and Nutrition team members helping prepare nearly three and a half million healthy and delicious meals at ECU Health locations across the region, this team is making healthy food accessible to patients, families and team members. On any given day, the ECU Health Food and Nutrition team prepares a menu inspired by international cuisines which heavily feature plant-based ingredients: Tandoori chicken, chipotle chicken tacos, sushi, to name just a few.
“It’s hard to describe how fortunate we are at ECU Health to have such an incredible Food and Nutrition team, which is truly at the heart of our work to encourage healthier lifestyles through the Blue Zones initiatives,” said ECU Health Chief Well-being Officer Dr. Christina Bowen. “Our team members and communities benefit from the amazing work they do. Their passion for creating meals that not only taste good, but are also good for you, is a critically important part of the positive change we are leading in eastern North Carolina.”