ECU Health is thrilled to celebrate the winners of the first annual Patient Choice Awards. These prestigious awards recognize teams that have the highest and most improved patient experience ratings in their care delivery category for “Creating a caring environment that helped me heal.” Hospitals also received awards for patient ratings in cleanliness and “Courtesy of a person who served me food.”
Throughout November, the Office of Experience traveled eastern North Carolina to host award ceremonies presenting the FY22 Patient Choice Awards. The winning teams were excited to be recognized by their patients, and leaders were so proud to celebrate this accomplishment with their teams!
One of the highest honors in health care is being recognized and appreciated by patients and families. The Patient Choice Award winners and finalists exemplify ECU Health’s mission and values through compassionate, human-centered care. Their patients have acknowledged the genuine impact of this care and of the loving environment they create every day.
Congratulations to FY22 Patient Choice Award recipients:
ECU Health Medical Center – Neuroscience ICU
Top Performing Inpatient Unit for Creating a Caring Environment that Helps Heal
Patient score rating: 89.5%
ECU Health Beaufort Hospital – Radiation Oncology
Top Performing Outpatient Unit for Creating a Caring Environment that Helps Heal
Patient score rating: 96.7%
ECU Health Edgecombe Hospital – Ambulatory Surgery Unit
Top Performing Ambulatory Surgery Unit for Creating a Caring Environment that Helps Heal
Patient score rating: 87.3%
ECU Health Bertie Hospital – Emergency Department
Top Performing Emergency Department for Creating a Caring Environment that Helps Heal
Patient score rating: 63.2%
ECU Health Infectious Disease – Greenville
Top Performing Medical Group for Creating a Caring Environment that Helps Heal
Patient score rating: 99.7%
The Outer Banks Hospital
Top Performing Hospital for Courtesy of a Person Who Served Food
Patient score rating: 73.3%
ECU Health North Hospital
Top Performing Behavioral Health Unit for Creating a Caring Environment that Helps Heal
Patient score rating: 72.2%
Most Improved Behavioral Health Unit for Creating a Caring Environment that Helps Heal
Patient score rating: +1.9%
ECU Health Home Health – Kenansville
Top Performing Home Health for Creating a Caring Environment that Helps Heal
Patient score rating: 84.5%
Most Improved Home Health for Creating a Caring Environment that Helps Heal
Patient score rating: +6.3%
ECU Health Bertie Hospital
Top Performing Hospital for Cleanliness
Patient score rating: 91.5%
Most Improved Hospital for Cleanliness
Patient score rating: +9.7%
ECU Health Medical Center – 2 North Medicine
Most Improved Inpatient Unit for Creating a Caring Environment that Helps Heal
Patient score rating: +15.9%
ECU Health Edgecombe Hospital – Radiology Diagnostic
Most Improved Outpatient Unit for Creating a Caring Environment that Helps Heal
Patient score rating: +16.6%
ECU Health Chowan Hospital – Ambulatory Surgery Unit
Most Improved Ambulatory Surgery Unit for Creating a Caring Environment that Helps Heal
Patient score rating: +8.5%
ECU Health Roanoke-Chowan Hospital – Emergency Department
Most Improved Emergency Department for Creating a Caring Environment that Helps Heal
Patient score rating: +8.6%
ECU Health General Surgery – Tarboro
Most Improved Medical Group for Creating a Caring Environment that Helps Heal
Patient score rating: +21.3%
ECU Health also recognized a number of teams from across the health system as finalists for Patient Choice Awards.