Windsor, N.C. – ECU Health Bertie Hospital was recently named, for the second time, one of the top 20 critical access hospitals (CAHs) for patient satisfaction in the country.
The top 20 CAHs, including ECU Health Bertie Hospital, earned the highest scores among CAHs as determined by the Chartis Center for Rural Health for patient perspective/satisfaction. The recognition was recently announced by the National Rural Health Association (NRHA). An awards ceremony will be held during NRHA’s Critical Access Hospital Conference in September in Kansas City, Mo.
A Critical Access Hospital (CAH) is a classification assigned by the Centers for Medicare & Medicaid Services (CMS) to qualifying rural hospitals across the United States. These facilities play a crucial role in enhancing health care accessibility for rural communities by delivering essential medical services and receiving cost-based reimbursement for Medicare-covered treatments.
The top 20 CAHs have achieved success in overall performance based on a composite rating from eight measures of strength: inpatient market share, outpatient market share, quality, outcomes, patient perspective, cost, charge and finance. This group was selected from the Chartis Center for Rural Health’s 2025 top 100 CAH list, which was released earlier this year.
The top 20 CAH best practice recipients have achieved success in one of two key areas of performance:
- Quality index: A rating of hospital performance based on the percentile rank across rural-relevant process of care measures.
- Patient perspective index: A rating of hospital performance based on the percentile rank across all 10 HCAHPS domains.
“ECU Health Bertie Hospital is proud of the efforts of the physicians and team members who have contributed to our hospital achieving this designation,” says Brian Harvill, president of ECU Health Bertie Hospital. “Our results as a top 20 critical access hospital for patient satisfaction means our community can count on us to deliver the services they need now and in the future. This recognition highlights our deep commitment to serving our rural mission of improving the health and well-being of eastern North Carolina.”
“In a Critical Access Hospital, every patient touchpoint is an opportunity to make a profound impact,” said Dr. Julie Kennedy Oehlert, chief experience officer, ECU Health. “Excellent patient experience is not just a goal; it’s the manifestation of living our values and our commitment to safe, highly reliable, human-centered care, ensuring that every individual feels valued, heard, and feels that we have created a caring environment that helps them heal. The team at ECU Health Bertie Hospital consistently delivers on the ECU Health mission, vision and values in service to our patients and communities every single day.”