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In fall 2023, the ECU Health Office of Experience team traveled across eastern North Carolina to host award ceremonies and present the second annual Patient Choice Awards.
These prestigious awards recognize teams that have the highest and most improved patient experience ratings in their care delivery category for “Creating a caring environment that helped me heal.” Hospitals also received awards for patient ratings in cleanliness and “Courtesy of a person who served me food.”
One of the highest honors in health care is being recognized and appreciated by patients and families. The Patient Choice Award winners exemplify ECU Health’s mission and values through compassionate, human-centered care. Their patients have acknowledged the genuine impact of this care and of the loving environment they create every day.
Congratulations to FY23 Patient Choice Award recipients:
ECU Health Home Health – Kenansville
Top Performing Home Health for Creating a Caring Environment that Helps Heal
Patient score rating: 87.8%
ECU Health Medical Center – Neurosciences ICU
Top Performing Inpatient Unit for Creating a Caring Environment that Helps Heal
Patient score rating: 86.5%
Outer Banks Health – Emergency Department
Top Performing Emergency Department for Creating a Caring Environment that Helps Heal
Patient score rating: 66.2%
Outer Banks Health Center for Healthy Living
Top Performing Medical Group for Creating a Caring Environment that Helps Heal
Patient score rating: 97.1%
ECU Health Bertie Hospital
Top Performing Hospital for Courtesy of a Person Who Served Food
Patient score rating: 81.1%
Most Improved Hospital for Courtesy of a Person Who Served Food
Patient score rating: +19.9%
ECU Health Bertie Hospital – CT Radiology
Top Performing Outpatient Unit for Creating a Caring Environment that Helps Heal
Patient score rating: 93.3%
ECU Health Bertie Hospital
Top Performing Hospital for Cleanliness
Patient score rating: 85.0%
ECU Health Cardiology – Kenansville
Most Improved Medical Group for Creating a Caring Environment that Helps Heal
Patient score rating: +15.2%
ECU Health Medical Center
Most Improved Hospital for Cleanliness
Patient score rating: +3.2%
ECU Health North – Radiation MRI
Most Improved Outpatient Unit for Creating a Caring Environment that Helps Heal
Patient score rating: +13.7%
ECU Health Roanoke-Chowan Emergency Department
Most Improved Emergency Department for Creating a Caring Environment that Helps Heal
Patient score rating: +5.1%
ECU Health Home Health – Windsor
Most Improved Home Health for Creating a Caring Environment that Helps Heal
Patient score rating: +5.3%
ECU Health Duplin – PACU
Top Performing Ambulatory Surgery Unit for Creating a Caring Environment that Helps Heal
Patient score rating: 89.2
Most Improved Ambulatory Surgery Unit for Creating a Caring Environment that Helps Heal
Patient score rating: +14.7
ECU Health Bertie – Inpatient Unit
Most Improved Inpatient Unit for Creating a Caring Environment that Helps Heal
Patient score rating: +18.7%