In celebration of the season, Maynard Children’s Hospital patients, families and team members had a chance to recognize Halloween and bring a sense of normalcy around the day.
Team members from across ECU Health and some community groups came together inside the children’s hospital to dress up and let the children see some of their favorite characters, like Mario, Woody and Buzz from Toy Story, and everyone from Inside Out.
Some tables set up inside Maynard Children’s Hospital even offered interactive games for the kids to play while they were picking up goodies from each team. Those involved said this is one of the most special events of the year, where teams can share a bit of normalcy with the youngest patients at ECU Health Medical Center.
Amanda Jones, a child life specialist at Maynard Children’s Hospital, said she’s grateful to work with a team whose role is to put a smile on children’s faces.
“That’s part of our role here, we try to bring some fun to Maynard Children’s Hospital,” Jones said. “Kids and their families have to be here, so we just try to celebrate holidays, celebrate milestones and bring some of their home to them while they’re in the hospital.”
Jones said while the event takes a lot of planning and organizing, the team member engagement makes it easy to pull together and generate excitement. After four years of hosting a parade outside of Maynard Children’s Hospital, the event moved back indoors this year for a more interactive experience for patients and families.
One of those patients was Aleksandra, who was dressed as Belle from Beauty and the Beast during the event. She said it made her day to see the Minecraft booth set up from one of the teams.
“It was fun to go trick-or-treating and see all the booths. There were so many different booths, it was just really fun,” she said. “Being able to do this with other people, who some of them might have the same condition as me, that was a good memory.”
Her mother, Lydia, said she was grateful for her daughter to have something to look forward to for Halloween while she’s in the hospital. For herself, Lydia said it was nice to see Aleksandra and so many other children light up as they went through the different booths.
“It’s wonderful that they put on an event like this so that all of the children who are missing out on Halloween get this experience,” Lydia said. “I love seeing them have the moment of just being a kid, wearing a costume and forgetting for a day that they’re in the hospital.”
Lydia said she had a great time watching her daughter, other patients and even parents interacting with an Inside Out booth, complete with a replica console from the movie.
Tara Stroud, vice president of Women’s and Children Services, said team members step up in many ways to be there for the patients and families served at Maynard Children’s Hospital and this event is a true example of that commitment.
“There’s something about being able to work in a children’s hospital and really give the child the experience of being a child, whether they’re sick or not,” she said. “It gives a heartwarming feeling to the team to know that we’re going to make a difference – whether it’s caring for them medically or it’s just putting a smile on their face.”
There were plenty of smiles and handshakes at the Teachers of Quality Academy (TQA) 7.0 Recognition Ceremony on Sept. 30, as 37 graduates from the most recent TQA cohort celebrated successful completion of the program alongside ECU Health and Brody School of Medicine leaders.
TQA is a professional development program for health care leaders designed to fundamentally change care delivery through a curriculum focused on building knowledge and skills in Health Systems Science which comprehensively explores how health care is delivered. Participants engage in advanced learning in quality improvement, patient safety and team leadership, develop improvement projects to apply these skills across the health system, teach others in their environment about these concepts and evaluate the outcomes of improvement interventions. Leading by example, TQA participants promote a culture of quality and safety across the enterprise.
This year’s program graduates came from multiple areas of expertise and locations, including ECU Health Physicians, ECU Health Medical Center, ECU Health North Hospital, ECU Health Chowan Hospital and Contentnea Health. Additionally, the cohort includes participants from ECU Health’s Rural Family Medicine Residency Program, ECU Health’s Administrative Fellowship Program and the MedServ Fellowship Program.
“As an academic health care organization, it’s incredibly gratifying to see educational programming like TQA woven into ECU Health and Brody’s culture of quality improvement,” said Dr. Michael Waldrum, ECU Health CEO and dean of Brody. “You can see and feel the pride that people take in improving quality, and that has real tangible impacts on patients who can experience better health and wellness as a result. This cohort and these graduates are an example of our quality improvement culture which TQA has helped build.”
According to Dr. Jennifer Sutter, TQA physician director, the diverse, multidisciplinary class represented the ultimate goal of the program: to further knowledge and instill principles that help health care professionals across eastern North Carolina improve quality on behalf of the patients they serve.
“It is exciting for us as program leaders recognize and celebrate these dedicated health care professionals for successfully completing TQA,” Sutter said. “Those of us involved in the program have been fortunate to witness incredible growth from our 7.0 cohort. We could not be more proud of what they’ve accomplished and how they will use their knowledge and skills to help further high-quality care in their individual clinical setting through out eastern North Carolina.”
The seventh iteration of the program was comprised of 12 half-day sessions alternating concepts of leadership development and new competencies of Health Systems Science, including patient safety, quality improvement, systems thinking, population health and team-based care. Each learning session also emphasized wellness topics enabling participants to engage in supplemental activities to further enhance the experience of life while at work. The year-long program culminated in each participant completing a comprehensive quality improvement project in their area of focus.
“As part of TQA, I had the honor of partnering with leaders from our community hospitals—North, Chowan, and the Medical Center—all of whom shared a commitment to serving our community,” said ECU Health administrative fellow Madison Stevens, a member of the 7.0 cohort. “The sessions empowered us to explore and refine our leadership philosophies, building a strong foundation rooted in quality improvement, professional growth, and innovation. The program has equipped me with the tools to become an effective and open-minded leader. In our project, my team focused on post-event debriefing in the emergency department, prioritizing the well-being of our team members alongside clinical learning to help teams navigate high-stress situations and improve patient care outcomes. We look forward to sharing our results and broadening our focus on quality improvement to provide exceptional patient care.”
The TQA curriculum is also designed around experiences that span the continuum of care in multiple areas of clinical focus which enables participants to be better prepared to meet real-world challenges. This intentional design, according to ECU Health Chief Quality Officer and Chief Clinical Officer Dr. Niti Armistead, enables TQA graduates to immediately help drive quality improvements in the clinical environment.
“TQA is so important because it creates a community of interdisciplinary professionals committed to improving quality both here at ECU Health and beyond,” Dr. Armistead said. “Quality is a critical component of our quintuple aim and the work being done by TQA program leaders and participants directly ties to our ability to improve the health and well-being of the region. Through TQA, participants learn by doing and acquire collaborative problem resolution skills to drive continuous improvement.”
As recovery efforts continue following Hurricane Helene’s devastating impact in western North Carolina, team members from the east continue to do their part in support of those impacted.
The local efforts, led by the Eastern Healthcare Preparedness Coalition (EHPC) at ECU Health, include boots-on-the-ground contributions that started immediately after the storm hit the state and continue today in various capacities.
Chris Cieszko, Disaster Services Specialist with EHPC, was among the first group of team members to travel to western North Carolina in the Medical Ambulance Bus the day after Helene hit the western part of the state. Along with other members of EHPC, Cieszko said they helped with the immediate response which included logistical support during the staging period such as changing batteries, loading trailers and “a little bit of everything” to help manage supplies.
Using the medical bus, the team partnered with Lumberton Rescue Squad and assisted with the local EMS response from Linville-Central Rescue Squad to help evacuate 23 patients from a damaged assisted living facility in Grandfather Mountain to a safer location away from the impacted area.
“It was obviously a difficult situation given the conditions and circumstances,” Cieszko said. “No one wants to leave the comfort of their own living space. We were able to talk to them, take care of them and ultimately get them to a safe location. The entire response was a true testament to the teamwork between EHPC, Linville-Central Rescue Squad and of course our sister agencies in the North Carolina Healthcare Preparedness.”
The EHPC team also helped with technology and communication needs in the immediate aftermath of the storm, which is a vital asset to disaster response. Matthew McMahon, disaster services specialist with EHPC, helped connect a Starlink to the medical bus ensuring it had internet, and programmed helicopters to provide connectivity with ground support.
Recovery efforts have not stopped since Helene’s arrival, and neither has EHPC. Chris Starbuck, Healthcare Preparedness Coordinator with EHPC has been stationed in Raleigh at the North Carolina Department of Public Safety Emergency Operations Center. His role includes supporting health care staffing needs at all several operational sites managed by the state.
These needs, along with EHPC support, represent the importance readiness to respond to disasters immediately, while also being prepared to provide long-term help as recovery efforts continue.
“A huge outpouring of medical personnel from all over NC have volunteered to assist with the response efforts in the west,” Starbuck said. “Many are wondering ‘when’ they are going to get a chance to help. We can be ready for when the call comes. Have plans for your family, kids, and pets along with working with your employer so they can plan schedules.”
In March of 2021, Jalen Hill, MLT (ASCP)CM, joined ECU Health Beaufort Hospital as a cook in the Food and Nutrition Services department. “I wanted to go to culinary school,” he said. “But once I was at the hospital, I found out about a whole other world of opportunities.”
Those opportunities began with one conversation with Human Resources (HR). “Someone in HR heard me talk about wanting to do something different,” Jalen shared. “I wanted to be more involved and out in the field, doing patient care. I was considering going into radiology, and I thought I could train in phlebotomy and then transfer into a radiology program; but then the person in HR talked to me about the medical laboratory technician (MLT) role, which I had never even heard about. She was the one who set me up with the lab to do some job shadowing, and that was the spark.”
From there, Jalen entered the medical laboratory technician program at Beaufort County Community College in August of 2021, and at the same time, he also trained as a phlebotomist. In July 2023 he completed his phlebotomy training, and in May of 2024 he graduated with an associate degree in medical laboratory technology. That following June he began working at the hospital as an MLT.
Now Jalen truly enjoys his work and the chance to meet different people every day. “You are talking to people and hearing their stories every day. I’m drawing blood to help doctors, and I’m in the lab running tests to help get a diagnosis. That means a lot,” he said. He also values his co-workers, without whom he might not have found his true calling. “In this job, I’ve gained friendships and I’ve learned a lot. Andrea Latham and Sherry Langely were the ones who encouraged me to train as a phlebotomist and let me shadow in the lab. When I was in school, I still worked in the cafeteria, and they’d come by and ask how classes were going. They offered to help if I had any questions. I appreciated them checking up on me.”
The Washington, North Carolina native is now pursuing a bachelor’s degree in medical laboratory science at Winston-Salem State University, and he is already considering his future education and career options. “I’ve researched forensic science, but I’ve also looked into a master’s in business administration or a master’s in public health, where I could be an epidemiologist or toxicologist. It feels good to have these opportunities ahead of me,” he said.
To anyone considering making a career shift to health care, Jalen said go for it. “It’s a great decision. You have a direct influence on people’s lives every day. Every time you clock in, you are doing something that’s meaningful to someone, whether it’s a simple blood draw or talking to a nurse about lab test results. It’s a rewarding career.”
The Teachers of Quality Academy (TQA) at the Brody School of Medicine at East Carolina University and ECU Health officially welcomed its 8.0 cohort, comprised of a group of multidisciplinary health care professionals committed to quality improvement, leadership development and improved patient outcomes, at its first learning session on Sept. 19.
TQA 8.0 is a professional development program for health care leaders designed to fundamentally change care delivery through a curriculum focused on building knowledge and skills in Health Systems Science which comprehensively explores how health care is delivered. Participants engage in advanced learning in quality improvement, patient safety and team leadership, develop improvement projects to apply these skills across the health system, teach others in their environment about these concepts and evaluate the outcomes of improvement interventions. Leading by example, TQA participants promote a culture of quality and safety across the enterprise.
“Our goal is to help participants take the lessons they learn in TQA back to their clinical areas,” said Dr. Jennifer Sutter, TQA physician director. “It is important that we use this opportunity to equip and empower our leaders to be quality teachers for their colleagues and teammates in order to improve patient care across the system.”
With 36 learners in TQA 8.0, participants spent their first learning session gaining invaluable knowledge about quality, the role it plays in high quality care and the impact it has on ECU Health’s mission to improve the health and well-being of eastern North Carolina. The newest cohort includes health care professionals from clinical, administrative, leadership and educational backgrounds, all of whom were selected from a highly-competitive pool of applicants. The cohort is comprised primarily of ECU Health team members but also features, for the second time, participants from outside the health system.
In one of the main team-building activities during the first learning session, groups of participants worked together to build paper airplanes. The catch? The airplanes had to be built quickly and to exact specifications. The activity helped reinforce key themes that will be instrumental to the year-long TQA experience: communication, teamwork and focus on details. The lessons are all designed to help participants create a Quality Improvement Project at the end of the program.
“Their growth throughout the program is going to be tremendous,” said Dr. Amy Campbell, quality nurse specialist at ECU Health and one of the quality coaches. “The airplane project is a great example of what they’ll experience in TQA. At first it can be overwhelming, but it helps them problem solve and then apply those lessons to their quality projects. Learning that connection between quality and patient experience can help us all provide better care and reach for better outcomes.”
Eastern North Carolinians know all too well the devastation that accompanies major hurricanes. When Hurricane Helene hit our neighbors to the west, ECU Health and Eastern Healthcare Preparedness Coalition (EHPC) team members did not hesitate to answer the call. Since Friday, these specialized team members have been providing ongoing support to hospitals and health care facilities as they work to ensure patients can be safely cared for in the fallout of the catastrophic storm.
“Our folks are great. As soon as this happened, our disaster preparedness group started putting together what we have, how can we help and how we can get there,” said ECU Health Chief Operating Officer Brian Floyd. “One of the things I love about ECU Health is we are filled with people who just care. I could not be more proud of the collective response from our team members, including those who went as part of our organizational response, and those who are helping donate to recovery efforts.”
Across western North Carolina, more than 20 hospitals were impacted by the storm and thousands of people left devastated. Some are without water and power and others are in various phases of assessment and stabilizing operations. Beyond facility issues, hazards rendered the roads dangerous and, in some cases, unable to be used at all.
Through our EHPC, ECU Health is closely aligned with NC Emergency Management for daily coordination of hospital and patient care needs. In one example, the team directly supported the evacuation of 23 residents in a care facility and help relocated the individuals to a safer location using the Medical Ambulance Bus.
Stephanie Seals, disaster services specialist with EHPC, was among the first group of team members to deploy to western North Carolina. Within 24 hours, the team “pre-deployed” to the area carrying supplies, the ambulance bus and experts to help. The ECU Health team was among the first to arrive in the region in the early hours after the storm moved through.
Shortly after she arrived on-site in western North Carolina, Seals was tasked with an important job by the state: directing the Statewide Patient Coordination Team support cell. This support cell – which is vitally important given the outages impacting connectivity at hospitals and health care facilities – brings all transfer centers together to help expedite critical care transports out of the western part of the state and to safer locations.
Many transfers from impacted hospitals to new locations have required assistance from the Statewide Patient Coordination Team support cell. This process involves assessing patient needs, working to find capacity at a new facility and helping to arrange critical care transport.
“It’s hard to overstate the importance of this work, especially during a disaster that impacts critical communication services that care teams and patients rely on,” said Seals. “It takes tremendous coordination to ensure we can get patients safely transferred to a facility that has availability to care for them. In some cases, we’re receiving phone calls from people huddled in the corner of the hospitals because that’s the only place they can get service for a few moments. From there, we take that information to help arrange the necessary transport services.”
Should patients need to be transferred as far east as ECU Health, the system stands ready to serve patients and families from western North Carolina. In the meantime, as recovery efforts continue, ECU Health and EHPC are continuing to do their part to support those impacted by the devastation of the storm in whatever way they can.
“ECU Health is deeply involved and fully aware of what’s going on and is staying connected in the work, and we need to remember this is not a short-term turnaround,” said Floyd. “This issue is going to take a long time for them to get to some form of stability. But we’re here to help and committed to doing what we can to support those impacted.”
Healthy snacks, well-being resources, a mindful walking trail and more were all on display at ECU Health Medical Center’s new Resident Well-Being Zone as part of a recent pop-up event hosted by ECU Health’s Well-Being team.
Resident physicians from across the Medical Center were invited to the pop-up event as a way of showcasing the new space, intentionally designed to support their well-being as they continue in their journey in medical education.
The pop-up event, according to Dr. Christina Bowen, ECU Health’s chief well-being officer, is an important way of ensuring residents are aware of the resources available to them at ECU Health.
“We are thrilled to have a resident well-being zone and to be able to offer something unique and purposeful to our resident physicians, who play such an important role here at ECU Health Medical Center,” said Dr. Christina Bowen, Chief Well-being officer at ECU Health. “The pop-up events are a fun way to get our resident physicians engaged in well-being and mindfulness which we know will benefit them during their time here at ECU Health. Our team is excited to be able to host well-being events throughout the year.”
Located on the sixth floor of the Eddie and Jo Allison Smith Cancer Center at ECU Health Medical Center, the Resident Well-Being Zone officially opened in August after years of thoughtful design and funding provided by the ECU Health Foundation. The space is filled with all the essentials a resident may need: exercise equipment, charting space, healthy snacks, coffee, even a ping-pong table and more.
Dr. Cole Carter, a fourth-year physical medicine and rehabilitation resident, said the pop-up event and the space itself have proven to be a welcome asset in the resident experience at ECU Health.
“I think it’s great,” Dr. Carter said, noting that his favorite part of the space is the ping-pong table. “It’s a great place to check out when you need a break from the busy schedule. You can get a great view of Greenville and just take time to relax. I try to come up here once a month or so. This is a great asset for our residents and for those who may be looking for a residency program.”
Dr. Mary Catherine Turner, interim associate dean of Graduate Medical Education, understands first-hand the value of a Resident Well-Being Zone. She said she was fortunate to have one during her time as a resident physician, and it helped her take a break, refresh her mind and get re-engaged in the mission-driven work of providing high-quality health care. Now, she is excited that current and future resident physicians get to experience a similar benefit as they care for patients and continue to learn at one of the busiest academic medical centers in the nation.
“A space like this is important for residents,” Dr. Turner said. “Residents need a place where they can go and disconnect from their work for a little bit and reconnect with themselves. And importantly this is a place where residents can congregate together. I think there’s a lot that can be said for building a community, and this allows them the space to do that.”
As ECU Health continues in its journey toward leading positive changes in support of the health and well-being in the communities it proudly serves, its impact can be seen – and tasted – in the health system’s nine hospital cafeterias where Food and Nutrition team members create delicious and healthy food options for patients and visitors.
With a focus on plant-forward meals that support health, well-being and a healing experience, the Food and Nutrition team has been instrumental in ECU Health’s team member and community-focused Blue Zones initiatives, which recently won the North Carolina Hospital Association’s 2024 Highsmith Award for Innovation.
The four Blue Zones initiatives implemented by ECU Health include the Team Member Blue Zones Challenge, Plant-Forward Meals for patients and team members, Wellness Center Blue Zones, and targeted initiatives in Bertie, Chowan and Dare County. ECU Health is prioritizing the community and engaging in partnerships with local foodbanks and churches to spread the word of the initiative – and make sure the community knows that healthy, plant-forward food is not only nutrient-dense, but also delicious.
None of it would be possible without the expertise of the Food and Nutrition team. With nearly 300 Food and Nutrition team members helping prepare nearly three and a half million healthy and delicious meals at ECU Health locations across the region, this team is making healthy food accessible to patients, families and team members. On any given day, the ECU Health Food and Nutrition team prepares a menu inspired by international cuisines which heavily feature plant-based ingredients: Tandoori chicken, chipotle chicken tacos, sushi, to name just a few.
“It’s hard to describe how fortunate we are at ECU Health to have such an incredible Food and Nutrition team, which is truly at the heart of our work to encourage healthier lifestyles through the Blue Zones initiatives,” said ECU Health Chief Well-being Officer Dr. Christina Bowen. “Our team members and communities benefit from the amazing work they do. Their passion for creating meals that not only taste good, but are also good for you, is a critically important part of the positive change we are leading in eastern North Carolina.”