A team gathers to discuss patient care at the ECU Health heart center.

Windsor, N.C. – ECU Health is pleased to announce ECU Health Bertie Hospital has been named a 2022 Human Experience (HX) Guardian of Excellence Award® winner for physician engagement by Press Ganey, the global leader in health care experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in physician engagement.

“It is an honor to receive this award on behalf of the dedicated team members who make ECU Health Bertie a top performing hospital for physician engagement,” said ECU Health Bertie Hospital President Brian Harvill. “It takes a dedicated group of individuals working together to care for a community. I could not be more proud of the ECU Health Bertie doctors, nurses and support staff who work tirelessly to provide excellent patient-centered care to those we are honored to serve.”

A team gathers to discuss patient care at the ECU Health heart center.

As a winner of the Press Ganey HX Guardian of Excellence Award®, ECU Health Bertie is in the top 5% of health care providers in physician engagement in the last year. Press Ganey works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

“By putting their patients and workforce first each and every day, ECU Health Bertie Hospital is demonstrating their unwavering commitment to their employees and to the communities they serve,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “The caregivers at ECU Health Bertie have inspired us with the compassion, empathy and human connection they bring to the clinical healthcare setting. We are honored to partner with them as we celebrate their achievement.”

Team member engagement is central to how ECU Health creates positive experiences and delivers upon its mission to improve the health and well-being of eastern North Carolina. Per fiscal year data, ECU Health Bertie providers rated their engagement better than the national average in all five key engagement performance indicators: engagement, alignment, safety, resilience and diversity.

“As an organization dedicated to providing rural health care, ECU Health understands that exceptional patient experiences are created by compassionate, energized and engaged teams,” said ECU Health Chief Experience Officer Dr. Julie Oehlert. “This award from a globally recognized health care leader like Press Ganey is a testament to our whole team which goes above and beyond to overcome the challenges we face and ensure communities across our region have access to high-quality compassionate care they deserve.”

To learn more about ECU Health Bertie Hospital, visit ECUHealth.org/Bertie

Awards | Featured | Press Releases

An ECU Health team member assists a patient during a mammogram.

Greenville, N.C. – The National Accreditation Program for Breast Centers (NAPBC), a quality program administered by the American College of Surgeons, has granted accredited status to ECU Health Medical Center for the ninth year. Patients receiving care at a NAPBC-accredited center have access to information on clinical trials and new treatment options, genetic counseling, and patient-centered services including psychosocial support, rehabilitation services and survivorship care.

“ECU Health serves a vast rural region burdened by high prevalence of chronic diseases including cancer,” said Brian Floyd, chief operating officer of ECU Health and president of ECU Health Medical Center. “Our partnership with the Brody School of Medicine at East Carolina University allows us to provide research and clinical trials for patients, as well as recruit high-quality cancer care providers, both of which largely contribute to our accreditation. Bringing standardized, quality care close to home for the 1.4 million people we serve helps us meet our mission of improving the health and well-being of eastern North Carolina.”

An ECU Health team member assists a patient during a mammogram.

Breast cancer is the second leading cause of cancer deaths for women in North Carolina, according to the North Carolina Department of Health and Human Services. The even higher prevalence of cancers in eastern North Carolina highlights the importance of having an accredited cancer care center in the region. Access to preventative screenings and early detection allows for less invasive treatments, a greater variety of options and a greater potential to prevent the spread of breast cancer.

“ECU Health is committed to maintaining excellence in the delivery of comprehensive, compassionate, patient-centered, high-quality care for patients with all types of cancer,” said Dr. Emmanuel Zervos, executive director of cancer services at ECU Health, and professor at the Brody School of Medicine at ECU. “Patients with breast cancer at ECU Health benefit from a robust team of disease site specialists in surgery, oncology and radiotherapy who are committed to working together to provide the type of care this important designation represents. I am grateful to our ECU Health team members and new breast cancer program leader, Dr. Karinn Chambers, for not only adhering to these standards but surpassing them.”

Accreditation by NAPBC is granted to programs proven to provide the best possible care to patients with breast cancer. To achieve voluntary NAPBC accreditation, a breast center demonstrates compliance with the NAPBC standards that address a center’s leadership, clinical services, research, community outreach, professional education and quality improvement for patients. Breast centers seeking NAPBC accreditation undergo a site visit every three years.

To learn more about breast cancer screenings and treatment options near you, please visit ECUHealth.org/breast-cancer.

Cancer | Featured | Press Releases

Greenville, N.C. ECU Health, the premier health system serving eastern North Carolina, experienced a transformational year highlighted by the introduction of a new brand, announcement of a new behavioral health hospital, recognition of multiple team members on the state and national levels and realization of clinical achievements and innovations that enhance the care for the 1.4 million people the organization proudly serves.

“As we reflect on the historic year that was and celebrate our achievements, I want to take a moment to extend my heartfelt gratitude to the team members who make ECU Health what it is: a premier rural academic health system dedicated to serving the people who call eastern North Carolina home,” said Dr. Michael Waldrum, ECU Health CEO and Dean of the Brody School of Medicine. “As one year comes to a close and another begins, I know the next chapter of our shared story will be just as important. Our efforts in 2022 helped position us to navigate the complex challenges we face moving forward by bringing clinical, education and research innovations, but we still have work to do in the upcoming year and beyond to ensure our communities have access to the high-quality care they deserve.”

The following highlights are only a few of the many achievements across ECU Health in 2022. For a more comprehensive review of the year, please visit: ECUHealth.org/YearinReview2022

Evolving to ECU Health

The re-brand to ECU Health is a visual reminder of how transformative the year has been. The ECU Health logo is a symbol of the commitment to transforming and elevating health care for millions, training the providers of tomorrow, collaborating with community partners to solve complex issues and bringing clinical innovations that improve the lives of those who call this region home.

The Brody School of Medicine at East Carolina University and the health system began a joint operating agreement on Jan. 1, 2022. In April, the two organizations hosted a press conference and shared the new logo for ECU Health and announced the brand launch that would begin in May.

In the months since, there have been visual changes across the health system from signage around hospitals and clinics to websites and social media channels. More importantly, the creation of ECU Health has opened the door for the system to improve access to care across eastern North Carolina while training health care professionals through Brody.

Expanding access to behavioral health care in eastern North Carolina

Access to behavioral health care is crucial across the country, but especially in rural areas like eastern North Carolina. In June, ECU Health and Acadia Healthcare announced plans to build a state-of-the-art, 144-bed behavioral health hospital in the medical district of Greenville, less than a mile from ECU Health Medical Center.

Slated to open in spring 2025, the hospital will operate through a joint venture between ECU Health and Acadia, the largest standalone provider of behavioral health care services across the United States. Together, the organizations will invest approximately $65 million in expanding behavioral health resources in eastern North Carolina.

The hospital will include 24 inpatient beds specifically for children and adolescents with mental health needs. These beds will be the first of their kind in ECU Health’s 29-county service area and the only child and adolescent beds within 75 miles of Greenville, North Carolina.

Twenty-two ECU Health nurses recognized among Great 100 Nurses of North Carolina

This year, 22 ECU Health nurses were selected to the 2022 NC Great 100. This is the largest number of ECU Health nurses to receive this recognition. The honorees were celebrated at a gala hosted by The North Carolina Great 100, Inc. in Greenville in October.

Since 1989, The North Carolina Great 100, Inc. has recognized and honored nurses around the state for their commitment to excellence and to promote a positive image of the nursing profession. Out of thousands of nominations that are submitted annually, 100 recipients are selected based on their outstanding professional abilities and contributions made to improving health care services to their communities.

ECU Health Beaufort Hospital designated as primary stroke center by The Joint Commission

In July, ECU Health Beaufort Hospital – a campus of ECU Health Medical Center was designated as a primary stroke center by The Joint Commission and the American Heart/Stroke Association, recognizing the hospital’s preparedness and expertise to care for stroke patients. Stroke is one of the leading causes of death in the state, resulting in more serious long-term disabilities than any other disease.

With ECU Health Beaufort’s designation, all ECU Health’s hospitals are stroke certified by The Joint Commission.

Community | Featured | Health News | Press Releases

Parker Byrd and his care team pose for a photo outside of an ECU Health EastCare ambulance to celebrate the Patient Transport of the Year Award.

Greenville, N.C. ECU Health’s EastCare team was awarded MedEvac Transport of the Year by the Association of Air Medical Services (AAMS) for their initial transport of East Carolina University freshman Parker Byrd and subsequent transports throughout his recovery. The EastCare air medical team, Steve Bonn, pilot, Henry Gerber, EMT, Milando Stancill, EMT, Leigh Ann Creech, communication technician, Jessica Rispoli, flight RN and John vonRosenberg, flight paramedic, accepted the award on Oct. 26 for their efforts rendering life-saving care to Byrd.

On July 23, 2022, Byrd, an incoming freshman and baseball player at ECU, was boating in a remote creek when his legs were cut by the propeller, resulting in severe trauma. A friend and teammate was able to pull him back in the boat and immediately applied a makeshift tourniquet. First responders on the scene recognized the severity of his injuries and requested air medical transport. The EastCare air medical team jumped into action, rendering life-saving trauma care on the flight to ECU Health Medical Center, the only Level 1 Trauma Center east of Raleigh.

Parker Byrd and his care team pose for a photo outside of an ECU Health EastCare ambulance to celebrate the Patient Transport of the Year Award.

“EastCare team members dedicate themselves to ensuring the people of eastern North Carolina who live in vast, rural areas have access to timely and life-saving care,” said Trey Labreque, director of EastCare. “Thanks to the quick actions of everyone involved, including Beaufort County EMS for their initial response and clear communications with the flight crew, the transition of care was quick and efficient, and the patient made it to the trauma center stabilized, which is our objective as a flight team. This award is testament to all EastCare team members who live the ECU Health mission.”

Quick actions by the flight crew dramatically improved Byrd’s vital signs prior to arriving at ECU Health Medical Center. Flight nurses administered plasma, blood products and treatment for traumatic hemorrhagic shock during the air transport. In the following weeks, due to the severity of injury, the EastCare team provided Byrd transportation to the wound care center twice daily, multiple times per week to receive specialized care and hyperbaric treatments at ECU Health’s Wound Healing Center.

“The EastCare team has been nothing but phenomenal to me,” said Byrd. “From day one, they were doing their job to the best of their ability. I want to thank each and every person on the EastCare team for what they have done for me.”

Byrd was discharged in mid-August, nearly one month after his injury. After 22 surgeries and a partial leg amputation, Byrd continues to undergo outpatient care and rehabilitation in his recovery process. Byrd plans to continue classes at ECU and practice with the baseball team while he undergoes rehabilitation.

Please join ECU Health in recognizing the EastCare team for their rescue of Byrd and their efforts to render emergency care to all patients across eastern North Carolina.

Awards | EastCare | Emergency & Trauma | Featured | Press Releases

The ECU Health North Hospital team poses for a photo during the Patient Choice Awards presentation.

ECU Health is thrilled to celebrate the winners of the first annual Patient Choice Awards. These prestigious awards recognize teams that have the highest and most improved patient experience ratings in their care delivery category for “Creating a caring environment that helped me heal.”​ Hospitals also received awards for patient ratings in cleanliness and “Courtesy of a person who served me food.”

Throughout November, the Office of Experience traveled eastern North Carolina to host award ceremonies presenting the FY22 Patient Choice Awards. The winning teams were excited to be recognized by their patients, and leaders were so proud to celebrate this accomplishment with their teams!

One of the highest honors in health care is being recognized and appreciated by patients and families. The Patient Choice Award winners and finalists exemplify ECU Health’s mission and values through compassionate, human-centered care. Their patients have acknowledged the genuine impact of this care and of the loving environment they create every day.

Congratulations to FY22 Patient Choice Award recipients:

The ECU Health Medical Center – Neuroscience ICU team poses for a photo after winning the Patient Choice Award for Top Performing Inpatient Unit for Creating a Caring Environment that Helps Heal.

ECU Health Medical CenterNeuroscience ICU

Top Performing Inpatient Unit for Creating a Caring Environment that Helps Heal

Patient score rating: 89.5%

The ECU Health Beaufort Hospital – Radiation Oncology team poses for a photo after earning the Patient Choice Award for Top Performing Outpatient Unit for Creating a Caring Environment that Helps Heal.

ECU Health Beaufort HospitalRadiation Oncology

Top Performing Outpatient Unit for Creating a Caring Environment that Helps Heal

Patient score rating: 96.7%

The ECU Health Edgecombe Hospital – Ambulatory Surgery Unit team poses for a photo after earning the Patient Choice Award for Top Performing Ambulatory Surgery Unit for Creating a Caring Environment that Helps Heal.

ECU Health Edgecombe HospitalAmbulatory Surgery Unit

Top Performing Ambulatory Surgery Unit for Creating a Caring Environment that Helps Heal

Patient score rating: 87.3%

The ECU Health Bertie Hospital – Emergency Department team poses for a photo after winning the Patient Choice Award for Top Performing Emergency Department for Creating a Caring Environment that Helps Heal.

ECU Health Bertie HospitalEmergency Department

Top Performing Emergency Department for Creating a Caring Environment that Helps Heal

Patient score rating: 63.2%

The ECU Health Infectious Disease – Greenville poses for a photo after winning the Patient Choice Award for Top Performing Medical Group for Creating a Caring Environment that Helps Heal.

ECU Health Infectious DiseaseGreenville

Top Performing Medical Group for Creating a Caring Environment that Helps Heal

Patient score rating: 99.7%

The Outer Banks Health Hospital team poses for a photo after earning the Patient Choice Award for Top Performing Hospital for Courtesy of a Person Who Served Food.

The Outer Banks Hospital

Top Performing Hospital for Courtesy of a Person Who Served Food

Patient score rating: 73.3%

The ECU Health North Hospital team poses for a photo with their two Patient Choice Awards.

ECU Health North Hospital

Top Performing Behavioral Health Unit for Creating a Caring Environment that Helps Heal

Patient score rating: 72.2%

Most Improved Behavioral Health Unit for Creating a Caring Environment that Helps Heal

Patient score rating: +1.9%

The ECU Health Home Health – Kenansville team poses for a photo with their two Patient Choice Awards.

ECU Health Home HealthKenansville

Top Performing Home Health for Creating a Caring Environment that Helps Heal

Patient score rating: 84.5%

Most Improved Home Health for Creating a Caring Environment that Helps Heal

Patient score rating: +6.3%

The ECU Health Bertie Hospital team poses for a photo after earning the Patient Choice Award for the Top Performing Hospital for Cleanliness and Most Improved Hospital for Cleanliness.

ECU Health Bertie Hospital

Top Performing Hospital for Cleanliness

Patient score rating: 91.5%

Most Improved Hospital for Cleanliness

Patient score rating: +9.7%

The ECU Health Medical Center – 2 North Medicine team poses for a photo after earning the Patient Choice Award for Most Improved Inpatient Unit for Creating a Caring Environment that Helps Heal.

ECU Health Medical Center2 North Medicine

Most Improved Inpatient Unit for Creating a Caring Environment that Helps Heal

Patient score rating: +15.9%

The ECU Health Edgecombe Hospital – Radiology Diagnostic team poses for a photo after being presented the Patient Choice Award for Most Improved Outpatient Unit for Creating a Caring Environment that Helps Heal.

ECU Health Edgecombe HospitalRadiology Diagnostic

Most Improved Outpatient Unit for Creating a Caring Environment that Helps Heal

Patient score rating: +16.6%

The ECU Health Chowan Hospital – Ambulatory Surgery Unit team poses for a photo after earning the Patient Choice Award for Most Improved Ambulatory Surgery Unit for Creating a Caring Environment that Helps Heal.

ECU Health Chowan HospitalAmbulatory Surgery Unit

Most Improved Ambulatory Surgery Unit for Creating a Caring Environment that Helps Heal

Patient score rating: +8.5%

The ECU Health Roanoke-Chowan Hospital – Emergency Department team poses for a photo after being presented with the Patient Choice Award for Most Improved Emergency Department for Creating a Caring Environment that Helps Heal.

ECU Health Roanoke-Chowan HospitalEmergency Department

Most Improved Emergency Department for Creating a Caring Environment that Helps Heal

Patient score rating: +8.6%

The ECU Health General Surgery – Tarboro team poses for a photo after being presented with the Patient Choice Award for Most Improved Medical Group for Creating a Caring Environment that Helps Heal.

ECU Health General Surgery – Tarboro

Most Improved Medical Group for Creating a Caring Environment that Helps Heal

Patient score rating: +21.3%

ECU Health also recognized a number of teams from across the health system as finalists for Patient Choice Awards.

Awards | Featured

A baby boy plays with a purple stuffed octopus toy while laying on the floor.

The holiday season brings so much joy, especially for young children and their families that get to see them light up as they unwrap presents.

While picking out toys that young ones will love, it is also important to consider the safety of the toy, Ellen Walston, Injury Prevention Program coordinator at ECU Health Medical Center, said.

In 2021, there were more than 152,000 toy-related, emergency department-treated injuries to children under the age of 15, according to the Consumer Product Safety Commission.

“I think the thing is, because of COVID and supply chain issues, a lot of parents have a lot of pressure on that perfect gift,” Walston said. “But you don’t need to sacrifice safety.”

A baby boy plays with a purple stuffed octopus toy while laying on the floor.

Walston noted toys with many pieces and stuffed animals with poorly sewn features as choking hazards for small children. A good test, she said, would be to use a toilet tissue roll to see what kinds of items might be a choking hazard for a child. If it could get stuck in a toilet tissue roll, it could be ingested and become a choking hazard.

She said often older children and younger children in the same home can play with different toys that may be safer for the older child than the younger child. It is important to remind older children to put away toys when they are done using them to make sure younger children cannot get hurt using that toy or ingesting pieces.

A key concern each year, though, is button batteries, Walston said. Button batteries can be found in many objects around a home, including car key fobs, thermometers, scales and some remotes. These can also be found in books that play music and many singing cards. Walston said if a child gets to these batteries, it can be very dangerous — not only as a choking hazard, but also the possibility for chemical burns from the battery.

Last, Walston reminded anyone purchasing a bike for a child to not forget a helmet and bell or another item that makes noise.

Walston said it all comes down to making educated choices and supervising young children while they play to keep them safe and avoiding an emergency.

“Please make sure that you’re paying attention to labels,” Walston said. “If a toy says ‘not recommended for a child under three years of age,’ you have to take those warnings seriously. Also, supervision is critical and just making sure that children are safe when they’re playing.”

Keeping children safe with their toys helps ensure a happy holiday season for all.

Resources

Consumer Product Safety Commission Report

W.A.T.C.H. 10 dangerous toys list

Children's | Community | Health News

Greenville, N.C. – Dr. Michael Waldrum, CEO of ECU Health and dean of the Brody School of Medicine at East Carolina University, assumed the role as chair of the Council of Teaching Hospitals and Health Systems (COTH) Administrative Board for the Association of American Medical Colleges (AAMC), effective Nov. 12, 2022. In addition to his chair role, Dr. Waldrum is also a voting member of the AAMC Board of Directors.

COTH members include CEOs, presidents, and other executives who lead the AAMC’s nearly 400-member teaching hospitals and health systems. They concentrate on issues specific to academic medicine, such as demonstrating its value and societal good; financing graduate medical education; funds flow and enterprise-wide mission alignment. Dr. Waldrum is a leading voice in advocating for policies promoting and enhancing academic health care and in particular, rural academic health care.

“Dr. Waldrum has clearly earned the respect of hospital executives and leaders in academic medicine across the country as he was selected for this leadership role by his peers,” said Rosha McCoy, MD, AAMC acting chief health care officer. “As an AAMC council, COTH is one of the crucial professional development groups for the association, bringing together the highest tiers of leadership from academic medical centers. Dr. Waldrum has shown a deep commitment to patients and communities, with a particular focus on rural communities, a passion for academic medicine, and an excellent ability to navigate tough challenges. We are thrilled to have him as chair of the COTH Administrative Board and look forward to working with him over the coming year.”

Health care in America faces significant and unique challenges and it’s even more difficult in rural areas of the country where 183 hospitals have closed their doors since 2005, according to a recent UNC Sheps Center report. The impacts of a global pandemic combined with a high burden of disease, vast geographical areas, traditionally underserved communities and a high reliance on government pay requires innovative solutions, difficult decisions and importantly, the need to develop and train health professionals committed to rural health care. In eastern North Carolina, academic medicine is how ECU Health strives to sustain quality rural health care now and into the future and achieve its vision to become the national model for rural health care.

“It’s an honor to work collaboratively with other leaders across the nation who are committed and passionate about academic health care,” said Dr. Waldrum. “I understand the important responsibility and opportunity I have to highlight and advocate for the future of health care in rural America. I appreciate my peers for entrusting me with the opportunity to bring my unique perspective to the AAMC Council of Teaching Hospitals and Health Systems.”

The AAMC leads and serves the academic medicine community to improve the health of people everywhere. Founded in 1876 and based in Washington, D.C., the AAMC is a not-for-profit association dedicated to transforming health through medical education, health care, medical research, and community collaborations.

Community | Featured

An ECU Health leader prepares to help harvest fresh produce for community members at the Beaufort Community Garden outside of the ECU Health Wellness Center - Washington.

ECU Health Beaufort Hospital, a campus of ECU Health Medical Center, hosted free community health screenings, produce giveaways and educational information at its first fall harvest event at the new community garden and outdoor classroom on Nov. 18.

The community garden and outdoor classroom, located next to the ECU Health Wellness Center in Washington was made possible — in part — by a grant from the Robert Wood Johnson Foundation and the garden was developed by the ECU Health Patient Education team in collaboration with ECU Health Beaufort Hospital. Internal partners include the ECU Health Beaufort Hospital Food & Nutrition Services team, Community Health Improvement team, Volunteer Services, the Wellness Center, and Facilities & Properties.

“It has been wonderful working with such an innovative team,” said Tammy Thompson, director of Experience Engagement, Education and Design at ECU Health. “They have been true partners throughout entire process.”

An ECU Health leader prepares to help harvest fresh produce for community members at the Beaufort Community Garden outside of the ECU Health Wellness Center - Washington.

Sowing the seeds for health and well-being

Over the summer, the garden started to take shape, resulting in 10 raised beds for vegetables, two large metal planters for herbs, fencing, a shed and space for community members to come together and learn outdoors. The hospital planted the first crops in September for the first harvest event.

Pam Shadle, director of Marketing, Community Outreach and Development at ECU Health Beaufort Hospital, said the opportunity to come together as a team and create something that will benefit the community has been a great experience.

“It’s been a labor of love since the creation of the idea,” Shadle said. “So many of our team members from various departments came together to make this happen, so it’s been a great opportunity for our folks to get involved and I really appreciate that.”

Shadle said the community garden and outdoor classroom is an integral addition to their community health improvement plan for Beaufort and Hyde county residents. While they already feel the great impact of existing programs on community health, the garden will help create new opportunities and help improve those established programs, Shadle said.

Beyond the harvest

The ECU Health Food and Nutrition Services team joined the event and shared easy-to-make recipes inspired by the garden’s produce — which includes vegetables and herbs like broccoli, collards, kale, lettuce, rosemary and thyme. Along with the opportunity to take home fresh, free produce, clinical teams were on hand to offer health screenings for community members, and the Wellness Center team shared information about lifestyle medicine and other services to support community wellness.

“It’s just a great complement to include these offerings because what we’re trying to do is not solely about food,” Dr. Thompson said. “We call these living-learning labs because of the interactive engagement to support healthy lifestyles. This is an opportunity for community members to receive a variety of information and resources for better health.”

ECU Health Chief Experience Officer Julie Oehlert, DNP, RN, said the garden is an important step in the community health work in eastern North Carolina.

An ECU Health nutritionist holds up a sample of a kale salad recipe that the team was sharing with community members at the Beaufort Community Garden outside of the ECU Health Wellness Center - Washington.

“We’re so proud of the teams that made this garden a reality,” Dr. Oehlert said. “It’s going to benefit community members, team members and patients in the hospital and I think it’s really special for us to connect with the communities we serve in this way. We’re excited to offer something unique for Washington and Beaufort County and I know we’re going to learn so much from this project.”

Planning your visit

The garden will be open to community members from 9 a.m. to noon each Wednesday and Friday where any produce ready to be harvested will be distributed and other educational materials will be shared.

Community | Featured | Health News | Wellness

Pediatric patient Miguel Morales sits in a hospital bed with a stuffed animal.

Learning your child is sick is devastating, in any language.

“He got sick when he was two years old,” Miguel Morales’ mother, Maria Martinez, said in Spanish. “His diagnosis was spelled LCH. It is one of the somewhat aggressive cancers. It was a very, very difficult process for him. Very painful for all of us to see my son suffer every day without being able to understand why he does not speak much.”

LCH, or Langerhans cell histiocytosis, is a rare form of cancer that most commonly appears in toddlers and children.

Complicating the diagnosis — the fact that English is a second language for Miguel, his mother Maria and their family.

“We take care of our patients that have are limited English speakers,” said Tania Elguezabal Christensen, Interpreter Services manager at ECU Health. “So we help them to navigate our health care system and we help them communicate with our providers, with our doctors and nurses about their health care.”

Tania and the Language Access Services team — which is comprised of interpreters and translators — help bridge an important gap for patients and families during a hospital stay. An integral part of a patient’s care team, they offer services for 240 languages and dialects across the ECU Health system.

“When we go to get medical treatment, we all want to understand what our diagnosis is and what the treatments are,” Elguezabal Christensen said. “When people don’t speak the language, it’s hard to understand all of that. That’s why it’s so important for us to be a conduit between patients and providers.”

Martinez said she was grateful for the assistance the Language Access Services team provided while her family navigated a challenging time.

“It was a very good thing for me,” Martinez said. “They have been very supportive during this long process with my son. They have helped me to better understand his situation, how to properly give the medications, and to clarify many doubts that I had with the doctors. Since I do not speak the language, they have been a very important source of support for me.”

One part of the journey that is easy to understand in any language, the milestone moment Miguel got to ring the bell at the James and Connie Maynard Children’s Hospital at ECU Health Medical Center. It’s a celebration of beating cancer, surrounded by the many teams who helped him along the way.

“For me it meant life, it meant opportunity, it meant opportunity to have my son with me,” Martinez said. “It meant everything. It meant that some of my worries about losing him were fading away. It meant that I could see him grow.”

Today, Miguel is a happy, typical 4-year-old boy. He loves to play and jump around, which was difficult for him to do while he was sick.

Martinez is grateful for the outcome — and for those who made it possible.

“Well, I thank everything, first to God and for giving us the opportunity to heal my son, to the entire doctor’s team, from interpreters, nurses, doctors, everyone who was there, the whole team because they really helped us a lot,” Martinez said.

Along with sharing her appreciation for her healthy son, Martinez also wants other parents to learn from her family’s experience.

“More what I would like to say is just my experience as a mother,” Martinez said. “I would tell people that are out there listening to me and mothers out there — ask questions. If someone tells you this is just an infection, keep digging and keep asking questions.”

Resources

Maynard Children’s Hospital

ECU Health Cancer Care

Pediatric Cancer and Hematology

Cancer | Children's | Health News

ECU Health Medical Center

Greenville, N.C. – After an extensive national search and interview process with stakeholders from across the organization, ECU Health is pleased to announce Trish Baise, DNP, RN, NEA-BC, FACHE as ECU Health’s first Chief Nursing Executive (CNE). Dr. Baise will officially join ECU Health on Jan. 1, 2023.

“The impact nurses have on patients and their loved ones – from their clinical expertise to delivery of compassionate care – is at the heart of all we do,” said Brian Floyd, chief operating officer, ECU Health. “The creation of the CNE position and the appointment of Dr. Baise to lead in this role allows our organization to innovate and collaborate to further build a nursing culture that helps recruit and retain talented nurses and care givers who are dedicated to serving our region.”

The CNE will serve as a catalyst and role model to advance nursing care, education, research, care delivery models and leadership across ECU Health’s ambulatory, outpatient and inpatient areas. In her role, Dr. Baise will be responsible for integration and coordination of the nursing practice for the health system.

Throughout her more than 30 years of health care experience, Dr. Baise has led forward-focused initiatives within nursing recruitment and retention, specifically within the areas of culture and experience. She also has proven expertise in designing and deploying quality initiatives that improve quality performance and create safer care environments for patients and team members.

In addition to her vast experience in care delivery, leading care teams and strategy development, her passion for and understanding of the importance of rural health care will help advance the organization toward our vision of becoming the national academic model for rural health care.

“I am honored to have the opportunity to pioneer the Chief Nursing Executive position at ECU Health,” said Dr. Baise. “ECU Health is a recognized leader in rural health care and the organization’s mission aligns with my professional values of providing high-quality care to communities in rural environments. I am constantly inspired by the difference nurses make in the lives of those they care for, and I look forward to working alongside the great nurses that live the ECU Health mission every day.”

Dr. Baise joins ECU Health from Atrium Health Cabarrus. Prior to her role at Atrium Health Cabarrus, Dr. Baise held various system leadership roles throughout her tenure at Ballad Health System (formally Mountain States Health Alliance and Wellmont Health Systems) – a 21-hospital health system including five teaching hospitals, in rural Tennessee for 11 years.

Nursing | Press Releases